Site N.1 de recrutare in Moldova CV din 19 martie 2024 |
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Experiența de munca |
18 ani și 7 luni |
august 2023 - până in prezent 9 luni |
General Manager Silverbird Experience SRL (Chișinău), Bănci, investiții, leasing - Oversee day-to-day operations |
ianuarie 2023 - până in prezent 1 an și 4 luni |
Head of CX Silverbird Global (Chișinău), Bănci, investiții, leasing - Manage Customer Support, Customer Success (KAMs), and |
august 2022 - decembrie 2022 3 luni |
Head of Field Force Samsung (Moscow), Vânzări Building highly professional FF team, leading it and coaching its members in |
mai 2020 - februarie 2022 1 an și 9 luni |
Contact Center (Customer Service) Manager of CEE cluster Electrolux (Moscow), Industrie, producție Member of CEE Cluster Leadership Team. |
aprilie 2019 - decembrie 2021 2 ani și 7 luni |
Head of Contact Center Department Electrolux (Moscow), Industrie, producție Prepared and launched a new inhouse Contact Center as single point of contact for Electrolux, AEG and Zanussi consumers (covering contacts regarding pre-sales, sales, web-shop, product, marketing/promo campaigns, registration support, repair (warranty and out of warranty), technical support, product usage, complaints handling, SoMe activities, Chat. etc.). |
martie 2017 - decembrie 2018 1 an și 9 luni |
Mass Market Consumers' Call Center Unit Head Moldcell (Chișinău), Telecomunicații Responsible for the strategic planning and execution of all customer service operations including both B2B and B2C relationships. |
septembrie 2015 - octombrie 2017 2 ani |
Consumers’ Self Service and Back-Office Unit Head Moldcell (Chișinău), Telecomunicații Responsible for oversight and direction of Claims staff in accordance with company policies and procedures. Effectively handle and resolve consumer complaints. Responsible for investigation, resolution and reporting of all customer related complaints. Ensure that all written communication is carried out as per the customer care procedures and any contractual specification. To monitor all potential claims ensuring minimal financial impact to the branch and company. Obtain approval for compensation payments and ensure all parties are kept informed.Supervise staff in accordance with company policies and procedures. Conduct interviews, hire new staff, and provide employee orientation. Coach and provide career development advice to team members. Track employee goals and conduct employee performance reviews. Responsible to meet department productivity and quality goals. Communicate with other Supervisors and Managers. Work with other departments to establish and maintain collaborative relationships toward achieving department and company goals. |
septembrie 2013 - august 2015 1 an și 11 luni |
"Moldcell Center" Store Director (Consumer Department, Retail Managment section, Exclusive chanels) Moldcell (Chișinău), Telecomunicații Meet sales goals and maximise profitability by training, motivating, mentoring, appraising and providing feedback to sales staff. |
aprilie 2008 - septembrie 2013 5 ani și 5 luni |
Front office representative (Sales Department) Moldcell (Chișinău), Telecomunicații Dealing with customers (B2C and B2B), including handling complaints by identifying, investigate and come up with solutions to customer request. Respond promptly to all customer requests, provide all necessary information regarding company products and services; |
iunie 2006 - aprilie 2008 1 an și 10 luni |
Subscription representative (back office) Moldcell (Chișinău), Telecomunicații Data entry. work with contracts, checking the correctness of registration. Execution of all incoming requests related to subscriber's contract, performing new connections and services. Data base creation and managing of the archive. |
august 2004 - iunie 2006 1 an și 10 luni |
Customer Service Represenrative Moldcell (Chișinău), Telecomunicații Respond to customer request over the phone. Provide customers with product and service information. Identify, research and provide solutions for customer issues using the related computer system. |
Education |
Studii superioare |
până in 2004 |
Universitatea de Studii Politice si Economice Europene, Relatii Internationale si limbi sraine Relatii Internationale |
Instruire continua, cursuri de formare |
2016 |
Customer experience training. Up your service in Ron Kaufman, or. Chișinău. |
2016 |
Time management in Moldcell, or. Chișinău. |
2015 |
Essentials of management in Telia, or. Chișinău. |
2012 |
Customer Oriented Service Culture training in Azercell Akademiyasi, or. Chișinău. |
2011 |
Success in Sales in Teliasonera, or. Chișinău. |
2006 |
Personal success in Customer Service in Pluriconsultants Romania, or. Chișinău. |
2005 |
Conflict prevention and stress management in Pluriconsultants Romania, or. Chișinău. |
Competente-cheie |
Competente lingvistice |
Romana |
Materna |
Rusa |
Fluent |
Engleza |
Fluent |
Spaniola |
Comunicare |
Germana |
Elementar |
Informații suplimentare |
Calatorii de afaceri |
disponibil pentru detașări de serviciu |
Cetațenie |
Moldova |
Permis de conducere |
B |